This Privacy and Data Protection Policy is for this website operated by Hetleys limited and governs the privacy of the users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and the website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all GDPR, UK national laws and requirements for user privacy.
We process, use and store personal data on a lawful basis in the normal course of our business. In the majority of cases this will consist only of names, addresses, telephone numbers and email addresses. Our lawful basis for processing and storing this data is to enable us to fulfil a contract of sale; to effect delivery of products or services to you; to enable us to confirm eligibility for warranty repairs; and to provide you with historic order information should you require it.
In a small number of cases, where you have requested us to recommend products for your use, we may store certain sensitive personal, biometric or medical information about you. This might consist of age; height; weight; and brief details of any medical conditions that may influence your use of products. Our lawful basis for processing and storing such data is to enable us to make meaningful and personalised recommendations for you.
If you choose to pay for your purchases on the website by credit or debit card then your financial data is processed independently by Worldpay and we do not see, process or store your financial details. All GDPR requirements for the processing and storage of your financial details are fulfilled by Worldpay.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until such a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 and the GDPR regulations and guidelines. Every effort has been made to ensure a safe and secure ‘form to email’ submission process but advise users using such ‘form to email’ processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products and services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any ‘form to email’ process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights with regards to receiving email marketing material.
Your personal details are not passed on to any third parties or external organizations.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and to communicate / engage with them with due care and caution with regards to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls (web addresses).
Users are advised to exercise caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.