Terms & Conditions for Internet Sales
We accept all orders subject only to the terms and conditions which follow, and to the exclusion of all other guarantees, conditions or warranties (including any as to Quality and ﬁtness for a particular purpose), whether express or implied by statute or common law or otherwise.
No additions to or variations from our terms and conditions shall have effect unless we accept such variation in writing under the hand of a Company Ofﬁcer.
Our website, catalogue, price list or other advertising matter shall not form part of any contract between us. We reserve the right to modify designs and speciﬁcations without notice.
We will endeavour to maintain prices quoted, but we reserve the right to increase prices to take into consideration increases in costs incurred between acceptance of and delivery of an order.
All prices quoted are in pounds sterling (£) and are subject to Value Added Tax at the prevailing rate.
Terms of Payment
Payment shall be made to us at the time and in the manner stated on our website.
In all cases the prices we display are strictly net.
Ownership of Goods
The title and property in goods supplied by Hetleys Ltd does not pass until full payment has been received by us, however the risk in respect of such goods passes to the purchaser at the moment of delivery, Until title in goods passes the purchaser shall hold the property of Hetleys Ltd in trust, if payment becomes overdue or the customer becomes insolvent, commences winding up procedures, commits an act of bankruptcy or has a Receiver or Administrator appointed, Hetleys Ltd may immediately reclaim the goods, if necessary by entering premises owned or occupied by the purchaser or the customer of the purchaser.
Insurance of Goods
After delivery, it is the responsibility of the customer to insure goods against loss and/or damage.
It is the customer’s responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified to us, by telephone on 01236 796635, or email – firstname.lastname@example.org, within 24 hours of receipt of your delivery, or by the end of the next working day. This enables us to raise any queries with our couriers and with our despatch department.
Please note that any errors or omissions notified to us after this 24-hour period will not be considered.
Returns and Cancellation Rights
The Consumer Contracts Regulations 2013
Consumer Rights Act 2015
Under the regulations detailed above you have 14 days from the receipt of goods ordered to return items for a full refund, excluding carriage and installation.
Please retain all original packaging until after you have decided to keep the goods. Items not returned complete, in their original packaging, are not refundable.
If any item that you have ordered does not fully meet your needs then we must be notified, by telephone or email, within 14 days of your receipt of delivery. The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service (DPD, DHL, Yodel etc) for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive back with us or which are damaged in transit.
We do not refund the original outward carriage charges or any installation, assembly and usage training charges you have requested.
Please see our Delivery Information page.
Customised Items include chairs with specific options fitted as specified by you in your order. Such items are individually built by the manufacturer to your requested requirements and are therefore exempt from distance selling regulations and are not returnable / refundable unless faulty or damaged in transit.
If your needs are complex and you need specific adaptations or chair options fitted then we recommend that you contact us before ordering to discuss your requirements.
All chairs are supplied with a 5-year guarantee against fault in manufacture, including structural parts, when used in normal ofﬁce conditions.
24-hour usage chairs carry a two-year guarantee.
The guarantee is conditional in that it covers normal use and that misuse has not taken place and that the ﬁnal decision rests with Hetleys Ltd, their component and fabric suppliers. The guarantee is conditional on the chair being returned to Hetleys Ltd for assessment.
All accessories and desks come with a 1-year manufacturer’s guarantee.
We reserve the right, at our discretion, to repair, replace or refund faulty items within the guarantee period.
In the unlikely event that you wish to complain about an item or a service that you have received from us then please, in the first instance, contact us on 01236 79935 If we are unable to resolve a complaint to your satisfaction at that time then please submit a written complaint, explaining your dissatisfaction and the issue, to:
email@example.com – which you will receive a reply within 24 Hours